Delivery Excellence | 15+ years | Kolkata
Capgemini
2 - 5 years
Kolkata
Posted: 3/28/2025
Job Description
Job Description
Capgemini is seeking a director level executive for Delivery excellence head role.
Primary Skill
sResponsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes
• Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.
• Ensure the Continuous Improvement approach across Engagements and Centers
• Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation
• Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)
• Supports process alignment based on best-in-class processes
• Balance Scorecard for leadership reporting
• Fosters the global sharing of innovation, new methodologies and benchmarking
• Support Big Data analytics and Cloud Computing services Secondary SkillsShould be at least BB certified with exposure to leading Lean Six Sigma projects
• Exposure to the current automation tools and its implementation
• Preferred with BPO experience of 16+ years in driving process improvement, process transformation
• Should have knowledge on different RPA strategies & RPA products (certification added advantage)
• Advantage to have knowledge in:
• Dashboard & reporting tools like Power BI, Tableau, Qview
• Algorithms using R /Python/SAS programming
• Chatbots, Artificial intelligence, Process mining tools
• Cloud services & Analytics
• AGILE based project management
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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